Provide us with feedback on our products or services.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
If there are any questions regarding this privacy policy, you may contact us using the information below.
Our third-party App Provider Privacy Information:
GEM Enterprise is an emergency communications solution (the “Solution”) developed by Genasys Communications Canada (a subsidiary of Genasys, Inc). It is managed by the organization providing you with access to the Solution services (your “Provider”), which is fully responsible for the management of all associated data. We recommend you read your Provider’s privacy policy in addition to this policy.
This privacy policy will explain how the Solution, your Provider, and Genasys Communications uses the personal data that may be collected from you when you use the services of the Solution.
Topics:
What data is collected?
How is your data collected?
How is your data used?
How is your data stored?
Marketing.
What are your data protection rights?
What are cookies?
How are cookies used?
What types of cookies are used?
How to manage your cookies.
Privacy policies of other websites.
Changes to this privacy policy.
How to contact Genasys Communications Canada.
How to contact your Provider.
How to contact the appropriate authorities.
What data is collected?
The Solution has the ability to collect the following data, depending on the features in use, the options configured, and personal choices made by you when using the associated mobile apps, desktop applications, and web portals:
Your personal identification information (name, address, email address, phone number(s), desktop and mobile device addresses).
Personal identification information (name, email address, phone number) of any of your contacts that you choose to configure into the Solution.
Any response messages you provide to alerts you receive from the Solution.
The current location of your mobile devices, either only when within specific geofenced areas or anywhere, depending on solution configuration. The device location may be collected periodically and/or when you initiate an action such as “panic” or “ok”. You are able to control whether or not location data is sent through the mobile apps and/or the device’s system options.
(When the Solution’s Contact Tracking functionality is being used) Answers to personal or team safety questions configured by your Provider. These questions may be personal and/or health-related in nature.
Because the Solution is configurable in many ways, including a way to use no personal data at all, it is important to consult your Provider for specific details.
How is your data collected?
You directly provide the Solution with most of the data it collects. Data is collected and processed by the Solution when:
you register online and manage your account via the Solution’s web portal;
you choose to add your personal data into one of the Solution’s mobile apps and/or desktop applications;
you choose to permit the mobile apps to access your device location;
you send responses to any alerts received from the Solution; and
the Solution’s Contact Tracking functionality is being used and you check-in.
The Solution may also receive your data directly from the following sources:
Your Provider’s employee, contractor, or visitor systems if you are registered in one of them.
Your Provider’s administrative personnel, if they have received your data from you in a different way.
Your local county or municipality or other governing body when your Provider is a government.
How is your data used?
The Solution collects your data so that it can:
send you emergency alerts, or other alerts that your Provider deems relevant to your personal safety, including periodic test alerts;
allow you to initiate alerts for your own safety or the safety of others;
send direct emails/SMS from your device to your own personal contacts for the purposes of life safety;
send you notifications associated with your account (e.g. account expiry, password changes, etc); and
(when the Solution’s Contact Tracking functionality is being used) send you check-in reminders, to automatically validate your check-ins, to allow your Provider to understand your safety status, to allow your Provider to directly follow-up with you if/when necessary.
When providing support services for the Solution to your Provider, Genasys Communications Canada may be given temporary local access to your data (for example to verify alert archiving), but this data stays on your Provider’s infrastructure. Genasys Communications Canada will NEVER share your data with anyone other than your Provider.
How is your data stored?
The Solution securely stores your data for your Provider in one or more of:
One or more servers residing in your Provider’s data center, subject to their privacy and security policies.
One or more servers residing in a private cloud network managed by your Provider’s IT team, subject to their privacy and security policies.
One or more servers residing in a private cloud network managed by Genasys Communications Canada specifically for your Provider, subject to your Provider’s privacy and security policies.
Your Provider will keep your personally identifiable information while you are registered with the Solution. When your registration is deleted, your data will be deleted automatically.
If you are allowing location tracking on one or more of your devices, only the most current location is stored (historical location is overwritten when a new location is reported). The exception to this is that when you initiate an alert from a mobile device and when you respond to alerts (on any media), your location at that time is stored in association with that alert until the alert is archived out of the Solution. Archiving is usually performed after 30 days, but is configurable by your Provider.
Your Provider controls the retention period of alert archives, backups of personally identifiable information, and backups of the entire Solution database.
Marketing
Your Provider may send you information associated with your registration. Refer to their privacy policy for details.
Genasys Communications Canada will never contact you for Marketing purposes.
Regardless, you have the right at any time to stop Genasys Communications Canada from contacting you for marketing purposes or giving your data to other members of the Genasys family of companies.
If you no longer wish to be contacted for marketing purposes, see below for methods of contacting us.
What are your data protection rights?
Genasys Communications Canada and your Provider would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request your Provider for copies of your personal data. They may charge you a small fee for this service.
The right to rectification – You have the right to request that your Provider correct any information you believe is inaccurate. You also have the right to request your Provider to complete the information you believe is incomplete.
The right to erasure – You have the right to request that your Provider erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that your Provider restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to your Provider’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that your Provider transfer the data that they have collected to another organization, or directly to you, under certain conditions.
If you make a request, your Provider has one month to respond to you. If you would like to exercise any of these rights, please contact them directly.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit the Solution web portals, it may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How are cookies used?
The Solution uses cookies in a range of ways to improve your experience on the Solution web portals, including:
Keeping you signed in
Managing your selected preferences
What types of cookies are used?
There are a number of different types of cookies, however, the Solution web portals use only Functionality cookies. The Solution uses these cookies so that it recognizes you on the web portals and remembers your previously selected preferences. These could include what language you prefer and location you are in. Only first-party cookies are used.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, most of the Solution web portal features may not function as a result.
Privacy policies of other websites
The Solution websites may contain links to other websites. This privacy policy applies only to the Solution websites, so if you click on a link to another website, you should read its associated privacy policy.
Changes to our privacy policy
Genasys Communications Canada keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 May 2021.
How to contact us
If you have any questions about this privacy policy, the data that the Solution, your Provider, or Genasys Communications holds about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us or your Provider.
For Genasys Communications Canada:
Email us at: enterpriseSupport@genasys.com
Call us: +1-613-599-4445, ext.114
Or write to us at:
Enterprise Support (Privacy),
Genasys Communications Canada
150 Katimavik Road, Suite 208
Ottawa, Ontario
Canada K2L 2N2
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