Answers and processes incoming 911 and non-emergency calls for assistance from the public.
Requests and obtains information from callers: determines the need and type of service required.
Applies professional communication techniques to calm hysterical, irrational, or orate callers.
Documents and enters call information into the Computer Aided Dispatch system.
Prepares, maintains, and submits various types of dispatch records and documentation.
Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations.
Maintains communication with field units; monitors the location and safety field personnel.
Researches and relays call information to responders; performs driver license, vehicle registration, criminal background and warrant checks; processes wrecker requests.
Operates various types of telecommunications equipment, software programs and systems including TLETS, VIN Assist, VOIP Phone and Higher Ground System.
Inputs, updates, and verifies the accuracy of information in the NCIC/TCIC systems; validates and confirms the status of entries.
Assists in the monitoring of security cameras, and services/support to other City departments including Public Works, Code Enforcement and the Municipal Court.
Attends training and develops public safety communications knowledge and skills.
Maintains compliance with established policies and procedures.
Performs other related duties as assigned or required.
High School Diploma or equivalent; no experience is required as this is an entry level position.
Basic TCLEOSE Telecommunications Operator.
NCICTCIC (Less than full access) Operator, TTY and National Incident Management System (MIMS) ICS certifications are required within six months of employment.
Able to communicate and perform under stress.
Able to carry, lift, drag, or pull up to 40 lbs.
Schedule is PRN / as needed
- Job ID: 57589013
Gladewater, Texas, United States
- Position Title: 911 Dispatcher
- Company Name: City of Gladewater
- Job Function: Safety – (Dispatcher Animal Control etc)
- Entry Level: Yes
- Job Type: Part-Time
- Job Duration: Indefinite
- Min Education: H.S. Diploma/Equivalent
- Min Experience: None