Job Title Communications Officer Grade 8
Responsible To Communications Manager
Under direct supervision of Communications Manager, receives training and technical assistance from assigned senior personnel. Performs a variety of dispatch duties on behalf of the Communications Center; provides for the delivery of emergency and non-emergency services to the public; prepares dispatch records and documentation; operates various types of telecommunications equipment; and performs other related duties as required.
Communicates effectively and courteously with the public and other city employees. Dispatches public safety units, operates various telecommunications equipment, prepares reports, and maintains files. Must be available to work any shift, holiday and weekends as needed for scheduling purposes.
Principal Duties and Responsibilities:
Answers and processes incoming 911 and non-emergency calls for assistance from the public. Requests and obtains information from callers; determines the need and type of service required. Applies professional communication techniques to calm hysterical, irrational, or orate callers. Documents and enters call information into the Computer Aided Dispatch system. Prepares, maintains, and submits various types of dispatch records and documentation. Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non-emergency response personnel to appropriate call locations. Maintains communication with field units; monitors the location and safety of field personnel. Researches and relays call information to responders; performs driver license, vehicle registration, criminal background, and warrant checks; processes wrecker requests. Operates various types of telecommunications equipment, software programs and systems including TLETS, VIN Assist, VOIP Phone, and Higher Ground System. Inputs, updates, and verifies the accuracy of information in the NCIC/TCIC systems; validates and confirms the status of entries. Assists in monitoring security cameras, and services/support to other City departments including Public Works, Streets, Sanitation, Code Enforcement, and the Municipal Court. Attends training and develops public safety communications knowledge and skills. Maintains compliance with established policies and procedures. Performs other related duties as assigned or required.
Required Education, Degrees, Certificates, and/or Licenses:
High School diploma or equivalent; no experience is required as this is an entry-level position. Basic TCLEOSE Telecommunications Operator, NCIC/TCIC (less than full access) Operator, TTY and National Incident Management System (NIMS) ICS certifications are required within six months of employment.
Must possess a valid Texas Driver’s License. Preferred Requirements: ability to speak and understand Spanish.
Experience, Training, Knowledge and Skills:
Possess good decision making skills. Competently perform under stress when confronted with high priority situations and distractions. Must be able to carry, drag, lift, pull and push supplies weighing up to 30 pounds. Ability to stoop, squat, kneel, climb and stretch to reach areas of the work site for routine cleaning and inspection.
Physical Demands/Work Environment:
Work is performed in a public safety communications environment. Subject to sitting for extended periods of time, standing, walking, bending, reaching, and lifting objects up to 40 pounds. Speaking, hearing, and vision are essential to performing job functions accurately. Exposure to high levels of stress and emotional/psychological challenges common to the delivery of emergency dispatch services is involved.
Maintain a degree of physical fitness necessary to perform all tasks outlined in this job description.
Applications will be accepted until Position Filled.
To request an application via email contact Communications Manager, Kim Gordon – email@example.com, pick up application form at Gladewater City Hall, 519 E. Broadway, or obtain from city website www.cityofgladewater.com